> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://guitarplayback.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I forgot my password

If you can’t log in because you forgot your password, don’t worry—it’s easy to reset it.
Just follow the steps below to get it done!

* [Click here](https://login.circle.so/users/password/new?request_host=community.guitarplayback.com) to start the password reset process
* Enter the same email address you used when you signed up.
* Check your inbox for an email with the subject line **"Reset password instructions"**. If you don’t see it, look in your spam or promotions folder.
* Open the email and click on the "Change password" button
* Enter your new password twice and click on the "Change my password" button

![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/6/9/e569aaccbc559800/gif-ezgifcom-video-to-gif-conv_1j54bnl.gif)

### Troubleshooting Common Issues

#### 1. Didn’t Receive the "Reset password instructions" Email?

* Check your spam or promotions folder for the email.
* Make sure you’re using the same exact email address you entered during checkout.

#### 2. Still Can’t Log In?

If you’ve tried the steps above and still can’t access your account, email us at [support@guitarplayback.com](mailto:support@guitarplayback.com). Let us know the email address you’re using, and we’ll check your account to ensure everything is correct!