> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://guitarplayback.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The videos are not working!

Sorry you are having issues with the videos!

**The videos stop working mid-way..**
Try lowering the quality of the video by clicking the "gear" icon on the top right side of the videos.

**No videos using FireFox**
This is happening because Firefox as a browser is very strict with its browsing settings, and tracking blocking actually breaks the functionality of our video player. 

Go to your FireFox Preferences/Privacy and Security/Custom and toggle off the "Tracking Content".

![](https://storage.crisp.chat/users/helpdesk/website/e569aaccbc559800/firefox_fk6ug4.png)

Close FireFox completely and re-open it. Your videos should now be working!