Q: The videos are not working!

Sorry you are having issues with the videos! The videos stop working mid-way.. Try lowering the quality of the video by clicking the "gear" icon on the top right side of the videos. No videos using FireFox This is happening because Firefox as a browser is very strict with its browsing settings, and tracking blocking actually breaks the functionality of our video player. Go to your FireFox Preferences/Privacy and Security/Custom and toggle off the "Tracking Content". <img src="https://storage.crisp.chat/users/helpdesk/website/e569aaccbc559800/firefox_fk6ug4.png" alt="" /> Close FireFox completely and re-open it. Your videos should now be working!

Question 1

How do I access my courses?

Accepted Answer

If you’re having trouble getting into your Guitar Playback account, follow the steps below. This guide is short, simple, and covers the most common fixes.

How to Log In

Click here to access the login page
Type in the same email you used when you purchased your course
Use the password that was sent to you by email right after your purchase (or the updated password if you ever changed it).

|| If this is your very first time logging in, you’ll also get a one-time confirmation code by email. Enter that code to finish your login.

This is just a security step the first time—you won’t be asked for it again.

Common Problems and Fixes

Forgot your password or it isn’t working? Click here to reset your password

Didn’t get the login email or one-time code? Check your Spam or Promotions folder. Sometimes emails take up to 10 minutes to arrive. If you still don’t see it, try again and make sure your email address is typed correctly with no extra spaces or typos.

Password not recognized? Go back to your original purchase email and copy-paste the password to avoid typos. If that still doesn’t work, use the reset link.

Email not recognized? Always use the exact email you used at checkout—the one tha

Question 2

My course is missing, what happened?

Accepted Answer

Can’t find your course? Don’t worry — it’s probably still here!

We’ve renamed or combined a few courses to make things easier to navigate. The table below will help you find where your original course now lives and whether it’s included in your account.

Original Name = What the course was called on the old platform (Teachable) Space Group = The main category it’s now under Space = The exact space where the course lives Direct Link = Click to see if you have access

🟢 If you're logged in and it's unlocked, you’ll go straight to the course. 🔒 If you see a locked screen, it means the course isn’t in your account.

If that seems like a mistake, just email support@guitarplayback.com — we’re happy to help!

| Original Name | Space Group | Space | Direct Link | | ---- | | Course Name | Space Group | Space | Link | | APPLIED THEORY | IMPROVISATION PATHWAY | APPLIED THEORY | Access Course | | BLUES AND BEYOND | BLUES AND BEYOND | BLUES AND BEYOND | Access Course | | CHORD BUILDER | RHYTHM PATHWAY | CHORD BUILDER | Access Course | | CHORD SCALES | RHYTHM PATHWAY | CHORD SCALES | Access Course | | CHROMATIC PHRASING | LEARNING RESOURCES | FREE WORKSHOP LIBRARY | [Access Course](https://community.guitarplayback.com/c/workshops/chromatic-phrasi

Question 3

Can I get a refund?

Accepted Answer

Your purchases are covered in our 30 day refund policy. If you are not 100% satisfied with your purchase and are still under the 30 day policy, please send us a message letting us know which course you would like to be refunded and if you'd like to swap it for another one, or get a direct refund.

click here to send us a refund request

Question 4

I forgot my password

Accepted Answer

If you can’t log in because you forgot your password, don’t worry—it’s easy to reset it. Just follow the steps below to get it done!

Troubleshooting Common Issues

1. Didn’t Receive the "Reset password instructions" Email?

Check your spam or promotions folder for the email.
Make sure you’re using the same exact email address you entered during checkout.

2. Still Can’t Log In?

If you’ve tried the steps above and still can’t access your account, email us at support@guitarplayback.com. Let us know the email address you’re using, and we’ll check your account to ensure everything is correct!

Question 5

The videos are not working!

Accepted Answer

Sorry you are having issues with the videos!

The videos stop working mid-way.. Try lowering the quality of the video by clicking the "gear" icon on the top right side of the videos.

No videos using FireFox This is happening because Firefox as a browser is very strict with its browsing settings, and tracking blocking actually breaks the functionality of our video player.

Go to your FireFox Preferences/Privacy and Security/Custom and toggle off the "Tracking Content".

Close FireFox completely and re-open it. Your videos should now be working!

Question 6

I need to change my email!

Accepted Answer

If you need to update the email address associated with your account, you can easily do it yourself through your dashboard or contact us for assistance.

That’s it! Your email address will be updated, and you can use it for future logins.

Option 2: Contact Us to Change Your Email

If you have any questions or run into issues, feel free to reach out at support@guitarplayback.com. We’re happy to help! 😊

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