Articles on: Troubleshooting

The videos are not working!

Sorry you are having issues with the videos!


The videos stop working mid-way..

Try lowering the quality of the video by clicking the "gear" icon on the top right side of the videos.


No videos using FireFox

This is happening because Firefox as a browser is very strict with its browsing settings, and tracking blocking actually breaks the functionality of our video player.


Go to your FireFox Preferences/Privacy and Security/Custom and toggle off the "Tracking Content".



Close FireFox completely and re-open it. Your videos should now be working!

Updated on: 11/23/2024